"Dear Mr Bence,
Further to our telephone conversation at 17.05, Chris Downie called me at 19.05 in response to my problem and I would like you to know that his call was much appreciated and above and beyond the call of duty.
I would also add that the service Tom and I get on a daily basis from Phil, Rich, Will and Pete is exemplary not forgetting the numerous staff in the various departments as well. I have the utmost regard for your drivers who never complain, they are always pleased to help and seem to get their lorries into impossibly tight sites which makes our lives so much easier – I often meet stroppy drivers with tiny trucks who complain that they can’t possibly back into “such and such” position, my response is always “well we’ve just had a Bence’s lorry up here “what’s your problem sunbeam”.
I know that you have “employee of the year” awards coming up soon, it would give me great pleasure if you were to read this email out to ALL your staff because I have yet to meet one who has been anything but extremely helpful, friendly and a pleasure to work with.
Kind regards and many thanks to all the staff at Bence’s.

- Chris Wiseman

"Dear Paul,  May I comment on the service I receive from your staff when I come into your depot. They are very knowledgeable and experienced, and you always seem to have the right product for the job, and more importantly always well stocked. This has continued for many years now and I always recommend you to fellow tradesmen as it is always a safe option as I know you will look after them!  Keep up the good work  All the best,   "

- Mark Scott

"I think it is just over a full year since we opened our account and started trading with you. Just wanted to say how pleasant and helpful all your staff are but that the following stand out for going the extra mile:
  1. Carol - her voice should be bottled and sold. Apart from sounding so good, she is always cheerful, efficient and polite.
  2. Your Delivery Manager...Colin? - he busts a gut to deal with urgent requests and has never let us down. Also, most of his drivers are terrific.
  3. Jeff - charming, cheerful and helpful.
  4. John - a darling.
  5. Becky - in accounts for the rare times she needs to ring me and prod me about something.
As I say, they all do a good job but some members of your staff are exemplary."

- Linda Camp, Trading Places